The All Wheel Drive Motors Customer Promise

Purchasing a pre-owned vehicle should be a transparent and confident experience. At All Wheel Drive Motors, we believe our responsibility to our customers does not end when they drive off the lot. It continues throughout their ownership experience.

Independent Pre-Purchase Inspection Promise

We encourage every customer to have the vehicle inspected by the repair facility of their choice before completing their purchase.

Customers are welcome to take the vehicle for a same-day independent pre-purchase inspection or arrange for their own mobile mechanic to come to our location so they can make an informed buying decision. We believe an educated customer is a confident customer, and we have nothing to hide.

Peace of Mind After the Sale

The single best way to protect yourself from the unexpected cost of future repairs is by purchasing a quality post-sale vehicle service plan. Modern vehicles are sophisticated machines, and even well-maintained vehicles can experience unexpected mechanical failures over time.

For that reason, we strongly recommend that every customer consider the protection and peace of mind that a vehicle service plan can provide.

At the same time, we understand that not every customer chooses to purchase a service plan. We respect that decision. For those customers, we have created our 30-Day Customer Cost Protection Program to provide an additional level of confidence during the first month of ownership.

30-Day Customer Cost Protection

For customers who do not purchase a post-sale vehicle service plan, we provide an additional level of support during the first 30 days of ownership.

If an unforeseen mechanical issue arises that was not present or reasonably detectable during our inspection process, we will perform the repair at our actual cost with no retail markup on both parts and labor.

During this 30-day period:

Parts are billed at our actual cost with no retail markup.
Labor is billed at our internal cost with no retail markup.
Our goal is not to profit from an unexpected repair but to help our customers enjoy a positive ownership experience.

For example, if a replacement part normally retails for $139 but our actual cost is $89, the customer pays our actual cost with no retail markup. Likewise, if our normal retail labor rate is $200 per hour and our internal cost is $150 per hour, the customer receives our cost with no retail markup.

While this program is not a substitute for a comprehensive vehicle service plan, it reflects our commitment to standing behind the vehicles we sell and helping our customers during the early stages of ownership.

90-Day Workmanship Guarantee

Any repair or maintenance performed by All Wheel Drive Motors before the sale of the vehicle is backed by our 90-Day Workmanship Guarantee.

If a component that we repaired or replaced fails because of our workmanship during that period, we will correct the problem at no charge to the customer.

Our Commitment

These promises reflect our belief that trust is earned through transparency, fairness, and standing behind our work. We want every customer to feel confident not only when purchasing their vehicle but throughout their ownership experience.

Our objective is simple: to create customers who are so satisfied with their experience that they return to us for their next vehicle and confidently recommend All Wheel Drive Motors to their family and friends.

At All Wheel Drive Motors, we measure our success not by the number of vehicles we sell today, but by the number of customers who choose to return tomorrow.